Privacy Policy

📌Introduction

batk1 is committed to safeguarding the privacy of every player who visits or registers on our platform. This Privacy Policy sets out in full the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read it carefully to understand our practices regarding your personal information.

This policy applies to all users accessing batk1 from Bangladesh and any other jurisdiction. By using batk1's website or mobile application, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1️⃣1. Information We Collect

When you register, use, or interact with batk1's platform, we may collect the following categories of personal information:

• Identity data: full name, date of birth, username, and government-issued identification documents submitted during KYC verification.
• Contact data: email address, mobile number, and residential address (including city — e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial data: payment method details (e.g. bKash wallet number, Nagad account, Rocket number, Upay, Visa or Mastercard partial card details) used to process deposits and withdrawals.
• Technical data: IP address, device type, browser type and version, operating system, session data, and approximate location derived from IP.
• Behavioural data: pages visited, games played, bets placed, deposit and withdrawal history, bonus usage, and customer support interactions.

We collect this information directly from you when you register or update your account, automatically when you use our platform, and occasionally from third-party verification partners to satisfy KYC and fraud-prevention obligations.

2️⃣2. How We Use Your Information

batk1 uses the personal information it collects exclusively for legitimate operational and legal purposes. Specifically, your data is used to:

• Create and manage your batk1 account, process your deposits and withdrawals, and facilitate your use of all platform features including cricket betting, slots, and live casino games.
• Verify your identity and age to ensure you meet the 21+ eligibility requirement and satisfy all applicable KYC obligations.
• Detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and any other activity that violates our Terms & Conditions.
• Send you account-related communications including deposit confirmations, withdrawal notifications, bonus credits, and important policy updates.
• Improve the performance, usability, and content of our platform by analysing aggregated, anonymised usage patterns.
• Comply with legal and regulatory requirements, including responding to lawful requests from competent authorities.

3️⃣3. Legal Basis for Processing

batk1 processes your personal data only where a valid legal basis exists. The bases we rely on include:

• Contractual necessity: processing required to fulfil the agreement between you and batk1 — including account creation, payment processing, and delivery of platform services.
• Legal obligation: processing necessary to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations and age-verification requirements.
• Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement — provided these interests are not overridden by your rights.
• Consent: where we rely on your consent (for example, for optional marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

4️⃣4. Sharing of Personal Data

batk1 does not sell, rent, or trade your personal information to any external party. We may share your data only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your transactions securely.
• Identity verification providers: third-party KYC and age-verification services that assist batk1 in confirming player eligibility. These partners are bound by confidentiality agreements.
• Technology and infrastructure providers: hosting, security monitoring, and analytics providers who process data on batk1's behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: where batk1 is required by law, court order, or lawful authority to disclose personal data.

5️⃣5. Cookies and Tracking Technologies

batk1 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small data file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytical cookies: help us understand how players navigate and use the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Functional cookies: remember your preferences such as language settings, display options, and previously used payment methods to provide a more personalised experience.
• Security cookies: used to authenticate users, prevent fraudulent use of login credentials, and protect both players and the platform from unauthorised access.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the batk1 platform. For full details on how to manage cookies in your specific browser, refer to your browser's help documentation.

6️⃣6. Data Retention

batk1 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

Account data is retained for the duration of your active account relationship with batk1 and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements. Transaction records and KYC documents may be retained for longer periods where required by law. Anonymised analytical data may be retained indefinitely for platform improvement purposes.

7️⃣7. Data Security

batk1 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of sensitive data including passwords, payment details, and KYC documents.
• Access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments to identify and remediate potential weaknesses in our systems.

While batk1 employs robust security practices, no method of internet transmission or electronic storage is completely infallible. We encourage you to use a strong, unique password for your account and to contact us immediately at [email protected] if you suspect any unauthorised access.

8️⃣8. Your Rights

As a user of batk1, you hold the following rights with respect to your personal data. You may exercise any of these rights by submitting a request to [email protected]:

• Right of access: you may request a copy of the personal data batk1 holds about you at any time.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: you may request the deletion of your personal data, subject to legal retention obligations that may apply.
• Right to restrict processing: you may request that batk1 restricts the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: you may request that batk1 provides your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where batk1 relies on legitimate interests as its legal basis, including for direct marketing purposes.

9️⃣9. Payment Data and Financial Privacy

batk1 handles all payment data with the highest standard of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the financial transaction is processed directly through the respective payment provider's secure infrastructure. batk1 does not store your full card number, CVV, mobile banking PIN, or full account credentials on its own servers.

Transaction records — including amounts deposited, amounts withdrawn, dates, and payment method type — are retained by batk1 for account management and regulatory compliance purposes only. These records are never shared with third parties for commercial purposes.

🔟10. Children's Privacy

batk1 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. If batk1 becomes aware that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that information and close the associated account.

🔗11. Third-Party Links

The batk1 platform may occasionally reference third-party services such as payment providers. batk1 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your batk1 account, particularly your chosen mobile banking provider (bKash, Nagad, Rocket, or Upay).

🔄12. Changes to This Privacy Policy

batk1 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or an in-platform notification. The revised policy will be effective from the date it is published on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how batk1 protects your information. Your continued use of batk1 after any updates to this policy constitutes your acceptance of the revised Privacy Policy.

📧13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way batk1 handles your personal data, please contact our support team. We are available around the clock and are happy to assist players across all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.